American Express is Hiring for many roles. Here is everything that you need to know about this post!
American Express careers Overview
- Company – American Express
- Role – Customer Service Analyst, Analyst- Risk Management, Quality Engineer
- Qualifications – Bachelor’s Degree, Master’s Degree
- Location – Gurugram, Bengaluru, Chennai
- Experience – Fresher or Experienced
JOB DESCRIPTION
Customer Service Analyst
Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
Analyst- Risk Management
The team leads efforts that leverage data and digital advancements to improve risk management as well as enable commerce and drive innovation, every day. Right from targeting the right customer for our products to underwriting them to managing their experience with Amex when they get onboarded, every decision is advised by groundbreaking analytics & data science.
Quality Engineer
Identify opportunities for further enhancements and refinements to standards and processes. Fine tune the existing technology with new ideas and optimization opportunities. Should be able to define solution scoping and effort sizing within a cross-functional team
Roles And Responsibilities
Customer Service Analyst
- Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
- Deliver to the Employees, Customer and Shareholder metrics as per goals.
- Adherence to quality and compliance guidelines.
- Support any new initiatives in the directorate.
- Balance customer interests with the interests of American Express.
- Communicates effectively, oral and written to identify and document necessary information.
Analyst- Risk Management
- Understand the core business of AXP and the levers behind various decisions
- Analyze large amounts of data to derive business insights and create innovative solutions
- Leverage the power of closed loop through Amex network to make decisions more intelligent and relevant
- Innovate with a focus on developing newer and better approaches using big data & machine learning solution
- Clear articulation and structuring of business findings across prospect and customer domain to the leadership and key partners
- Maintain external lens and be aware of developments in the field of Finance/Payments/Analytics etc.
Quality Engineer
- Should be proficient with defining technical architecture/ solution based on problem in hand.
- Serving as a core member of an Engineering team help and guide the team in end-to-end delivery
- Effectively interpreting technical and business objectives and challenges and articulating sound solutions.
- Provide technical expertise in driving projects from inception to closure
- Perform code reviews, design reviews and help the team to produce high quality systems.
- Research: stay informed on technology trends.
BASIC QUALIFICATIONS
Customer Service Analyst
- We are hiring Graduates with minimum 1year of experience in customer service or any BFSI domain
- Excellent Verbal & Written Communication – Customer Focused, with Strong Ability to resolve Customer Issues
- Analytical mind & attention to detail
- High level of Customer sensitivity, commitment & service orientation
- High result orientation
Analyst- Risk Management
- MBA, Master’s Degree In Economics, Statistics, Computer Science Or related fields
- 0-30 months of experience in analytics
- Ability to drive project deliverables to achieve business results
- Ability to work effectively in a team environment
Apply link
For Customer Service Analyst – CLICK HERE
For Analyst- Risk Management – CLICK HERE
For Quality Engineer – CLICK HERE
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