Sutherland is Hiring for many Customer Service- Employee Referral Roles. High School / Any Graduate Candidates can apply for the post.
Sutherland job Overview
- Company – Sutherland
- Role – Customer Service- Employee Referral
- Location – Bengaluru, Mumbai, Chennai, Hyderabad, Kochi, Bhopal
- Qualifications – High School / Any Graduate
- Experience – Fresher or Experienced
Job Description
Take a high volume of inbound Customer calls on a variety of different issues e.g. product enquires, billing/refunds, etc
Roles and Responsibilities
- Update and input Customer details and contact notes accurately into the system(s)
- Resolve Customer problems in a timely fashion & Deliver on Customer commitments
- Liaise with other departments within program in the event a Customer call cannot be resolved at first point of contact, e.g. Conflict on Billing or Refund Issues
- Achieve and maintain required metrics and goals
Basic Qualifications
- Minimum HSC or Graduation
- High level of spoken English with great American culture understanding
- Experience in providing fantastic customer service on the phone.
- Amazing phone presence (people can literally hear you smiling).
- Fluent comprehension and composition skills while communicating and retaining shared thoughts.
- Ability to manage and maintain required communication pace. Ability to maintain and manage active engagement during communications
Apply link
For Bengaluru – CLICK HERE
For Mumbai – CLICK HERE
For Chennai – CLICK HERE
For Hyderabad – CLICK HERE
For Kochi – CLICK HERE
For Bhopal – CLICK HERE
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