NatWest Group is Hiring for Many Roles. Here is everything that you need to know about this post!
NatWest Group job Overview
- Company – NatWest Group
- Role – Relationship Manager, Credit Delivery, Customer Service & Operations Analyst
- Qualification – Bachelor’s Degree, QFA
- Location – Bangalore, Chennai, Gurugram
- Experience – Fresher or Experienced
JOB DESCRIPTION
Customer Service & Operations Analyst
In this key role, you’ll be providing crucial support to customers and colleagues in our contact centres. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency
Relationship Manager, Credit Delivery
As a Relationship Manager, you’ll be effectively managing your diary, helping to build and develop a portfolio of clients and crucially, delivering excellent service. We’ll also look to you to support management in developing high quality new business proposals, support credit analysis and build a strong relationship with the credit function.
Roles and Responsibilities:
Customer Service & Operations Analyst
- Identifying barriers to performance and coordinating improvements to enhance our efficiency
- Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
- Keeping accurate records of day to day operations, logging incidents and identifying trends
- Reviewing manual or ineffective processes which could be automated or enhanced
- Maintaining a focus on improving our customer service and experiences
Relationship Manager, Credit Delivery
- Designing and originating new business proposals that are appropriate to the needs of our clients
- Understanding how our products and services compare with competitors and using this knowledge to maximise opportunities when undertaking personal reviews
- Building and maintaining relationships with stakeholders and leading commercial negotiations and agreements of contractual terms with new intermediaries
- Working closely with other product teams to deliver a comprehensive, integrated and high quality banking relationship for our clients
Basic Qualifications:
Customer Service & Operations Analyst
- Freshers, 2023 or 2024 pass outs only with graduation in B.com, BA, BBA, B.Sc Non IT, Mass Comm or Journalism
- The ability to convey information in a simple and understandable way
- An understanding of contact centre operations and performance metrics
- Microsoft Office skills, including PowerPoint, Excel and Word
Relationship Manager, Credit Delivery
- A QFA qualification with strong credit analysis skills
- Excellent relationship management skills and experience of working in a customer driven business environment
- A track record of successfully leading and developing a performing sales team
- Experience of relevant legal, regulatory and statutory obligations and risk management within a financial services environment
- Excellent knowledge of businesses processes including know your customer, anti-money laundering, deal structuring and preparing credit appraisals
Apply link
For Customer Service & Operations Analyst – CLICK HERE
For Relationship Manager, Credit Delivery – CLICK HERE
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