Goldman Sachs is Hiring for Many Roles. Here is everything that you need to know about this post!
Goldman Sachs job Overview
- Company – Goldman Sachs
- Role – Direct to Consumer- Digital Operations, Wealth Management- Deposit Fraud
- Qualification – Bachelor’s Degree
- Location – Bengaluru, Hyderabad
- Experience – 1 + years
JOB DESCRIPTION
Direct to Consumer- Digital Operations
Accessing multiple electronic systems and documenting steps taken, while efficiently and accurately completing the customer request. Participating in projects or process improvements to drive operational excellence.
Wealth Management- Deposit Fraud
Determine action required based on established procedures to protect the Bank’s assets, work with supervisor on handling more complex cases Place appropriate hold on accounts deemed to have fraudulent activity. Track and document action taken in a timely and correct manner to provide a record of activity and meet audit and compliance requirements
Roles and Responsibilities:
Direct to Consumer- Digital Operations
- Service Marcus customers through various channels with a focus on communicating via web chat/mobile app
- Contribute feedback to develop new content and refine the existing content library
- Research escalated customer issues and provide customer-centric resolutions
- Abide by applicable regulatory and departmental policies and procedures
- Assisting with inbound and outbound calls when required
Wealth Management- Deposit Fraud
- Communicate in a professional manner, with other personnel to resolve system problems or request additional information and / or documentation to support a decision on whether fraudulent activity has occurred
- Assist in identifying and developing process enhancements to maximize efficiency of fraud detection activities as required
- Identify risk and prevent loss from fraud reports, referrals from fraud email box and return items (multiple sources/platforms)
- Investigate risk identified through new account filters from new account opening process. Investigate check returns, ACH returns and rejects. Review and investigate fraud referrals
- Review established detection system-generated alerts to identify fraudulent activity related to merchant, check ACH, wire, digital banking and account openings
Basic Qualifications:
Direct to Consumer- Digital Operations
- Bachelor’s degree from a recognized institute
- 1-2 years customer service or related experience
- Proficient with Microsoft Suite (including Word, Excel, PowerPoint, and Outlook)
- Strong written communication skills and typing proficiency
- Excellent attention to detail
Wealth Management- Deposit Fraud
- 2-4 years Fraud and/or Investigation experience
- Proficient with Microsoft suite (including Word, Excel, PowerPoint and Outlook)
- Strong understanding of the customer service experience
- Must be self-directed, details oriented, driven, and able to work independently in a team-oriented and fast paced environment.
Apply link
For Direct to Consumer- Digital Operations (Bengaluru) – CLICK HERE
For Direct to Consumer- Digital Operations (Hyderabad) – CLICK HERE
For Wealth Management- Deposit Fraud (Bengaluru) – CLICK HERE
For Wealth Management- Deposit Fraud (Hyderabad) – CLICK HERE
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