Uber is Hiring for Many Roles. Here is everything that you need to know about this post!
Uber job Overview
- Company – Uber
- Role – Global Support Operations, Regional Risk Lead
- Qualification – Bachelor’s Degree
- Location – Bangalore, Gurgaon, Hyderabad
- Experience – 3 + years
JOB DESCRIPTION
Global Support Operations
In this role, you will be responsible and accountable for BPO relationships and delivery against agreed KPIs, launches and new initiatives. You will also be involved in global projects to drive best practices, implement best-in-class performance management models and implement the right BPO footprint strategy for those markets under your scope.
Regional Risk Lead
As the Regional Risk Lead, you will be partnering with the global risk team to build outstanding risk management experience across the entire user, merchant and driver lifecycle to ensure safe business growth in InSA
Roles and Responsibilities:
Global Support Operations
- Collaborate with cross functional teams and be a strategic partner in driving operational excellence across our BPO network
- Lead through partnership and collaboration in leveraging resources to improve productivity, quality and performance management
- Monitor service delivery to ensure performance meets standards
- Build long term strategic vision and uplift our BPO network capabilities to do more complex work, such us Elevated or Premium Support
- Engages onsite when needed and will require flexibility to travel and availability outside of working hours in certain situations.
- Troubleshoot gaps in performance and remediate in partnership with other cross functional teams and BPO partners
Regional Risk Lead
- Drive down payments fraud, balancing customer experience: Take the lead to develop and deliver on a payments fraud strategy that continually drives down losses, whilst balancing with customer experience.
- Program manage fraud initiatives: Work closely with global, regional and local teams to drive large scale end-to-end strategic and tactical initiatives to mitigate fraud losses.
- Lead engagement with Mobility teams: Advise regional businesses on any potential risks to profitability and engage with ops teams across InSA to ensure awareness, alignment, and agreement on fraud & risk activities.
- Conduct risk assessment: Evaluate new products, features, campaigns, incentives and processes, provide data-driven input on risk control and influence/challenge key decisions to ensure adequate risk check and prevention are in place.
Basic Qualifications:
Global Support Operations
- 3+ years work experience in one of the following Program management in Customer Service, Vendor/ BPO management, Contact center management, learning and development, work force management.
- Strong understanding of Uber customer service processes and CX metrics, with constructive and transformative critical thinking skills.
- Deep understanding of the Uber Outsourcing strategy and current partner footprint
- Robust change management capabilities
- Strong stakeholder management skills and the ability to engage leaders to help get buy-ins
- Strong working knowledge of Google Suite
Regional Risk Lead
- Bachelor’s degree in Finance, Business, Information Technology, or a related field
- At least 5-7 years of experience in Trust and Safety, policy, cyber-security, business strategy, or related fields
- In-depth knowledge of fraud detection technologies and risk management practices
- Excellent analytical, problem-solving, and decision-making skills, with strong ability to drive results internally with global teams, while fostering a culture of local ownership and initiative
- Strong interpersonal and communication skills, with experience presenting complex, strategic initiatives to senior business leaders
Apply link
For Global Support Operations – CLICK HERE
For Regional Risk Lead – CLICK HERE
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